REFUND & EXCHANGES

 

Valentina Avramides will gladly offer an exchange or refund within 14 days of delivery (30 days for international orders).

Please contact us upon receiving your order to obtain a return authorisation before returning your item for refund or exchange. Returned items will not be accepted without a return authorisation.

Returned items must be unused and in original packaging with all tags attached. Any returned item that is damaged will not be accepted.

Once the returned item has been received at Valentina Avramides, we will advise you by email. Refunds and exchanges are processed within 2 business days unless otherwise notified.

Refunds are processed using the same method of original payment.

Unless an item is faulty, you are responsible for the postage costs for refund or exchange. Valentina Avramides are not responsible for any return item until received by us, and we therefore recommend registered mail to ensure proof of receipt. Valentina Avramides are not responsible for returns lost or damaged in transit.